Sunday, November 3, 2013

The Story IS the Brand

Frank Rose wrote a book called The Art of Immersion discussing storytelling and difference in the medium used to get the story across. He wrote in Chapter Three of the book, “Some people have stories that are too big for the Internet to handle.” Heather Armstrong of Dooce.com uses her site to disprove Rose. If I could put words in anyone’s mouth, I would say that Armstrong would tell Rose that the Internet can watch out, because her story is grand and she’s coming to tell it.

I also came across an excerpt in Rohit Bhargava’s Personality Not Included that discussed how brands could use specific characteristics to make themselves a success. Any brand, that does their work right, pulls a magic trick before a consumer’s eyes enticing people without them ever realizing the tremendous amount of work that goes into making everything look seamless and easy. The most successful of these brands, have the right people who have innate characteristics to make this happen too. Armstrong is just that person for Dooce.com.

Bhargava mentions an interesting concept that is key to a successful brand. The UAT Filter has three features that work together to make a brand stand above its competition -Uniqueness, Authenticity and Talkability. Uniqueness, as we know, is what sets us apart from others. Dooce.com is not just any blog. While many think that their blog is the most interesting place on the web, they take to the Internet to talk about the food they eat, the manicure they got and funny animals they watch on YouTube. Dooce takes her everyday life and attempts to make it fascinating (Personally, she can talk about a sandwich, mix it with her quippy sarcasm and anecdotes about her previously Mormon life, and somehow make a picture of a sandwich the most delicious thing I have ever consumed without ever actually tasting anything). Armstrong has a personality that she brings alive online which is why she is leaps and bounds above so many other bloggers in terms of success and business. She started her blog during a time when this was a relatively new way to communicate. She also started the blog as a way for her family to keep in touch with her and the events of her life. She did not initially start the blog with the intention of it being her full-time job, but because of the way her life unfolded, everything fell into place in a very unique way. She positioned herself because of the twists and turns of her life and found international friendships with readers from all over the globe. Armstrong wants her readers to see her life from the outside in. It keeps her blog entries and overall site the authentic location it has become.

She is a woman all her own and stays authentic to her original message. She never shies away from being herself and remaining an open book about her life and business as a full-time blogger. Readers come to her site to be entertained and get a feel for a woman and family they would otherwise never have known. She creates a credible brand for her life by writing about relatable content. Many mom-readers understand the hardships of raising energetic daughters with opposite personalities. Many former Mormons understand her life raised in a religious setting; and many find humor in her feelings toward her upbringing today. A lot of readers love to hear about the people in her life as well. Her assistant, her kids, niece and nephew, and the friends who share in the process that make Dooce.com happen help all readers see beyond the humor and the emotions behind her blog posts and create an environment that promotes a relationship of connection, friendship and conversation.

dooce.com

One of the top things about Dooce.com that is different from all other blogs is the Dooce Community. The message board is one of the most interesting places on the Internet. No question is ever off-limits and no answer is ever too ridiculous. Many who post on the site have commented on how they ever came across the site in the first place. Before Search Engine Optimization was the monster it has become, finding Dooce.com came from others talking about it. Blogs would link to Dooce; articles would discuss Dooce; Heather was seen in video forums like Momversation or working with TV channels like HGTV. She took her brand and site and made it more than just prose. She made Dooce a roundtable conversation.

Knowing how to use the UAT filter without any cognizant knowledge of it, Dooce has become more than just what it once was. Dooce could take a hard look at itself and make an onliness statement along the lines of Dooce.com is the only site that brings a myriad of everyday experiences and mixes it with open conversation, fun products to buy and the ability to maintain a sense of humor in all situations.

On top of the site content, one of the most fun aesthetic parts of Dooce is her recently updated website look. Instead of entering Dooce.com and seeing mostly text (as you would in most any blog), she condensed her blogs into large-scale thumbnails including pictures and captions to entice readers to read more or allow them to skip over the entry and skim through material they may find more scintillating. She also changes the site’s look monthly with new webpage banners. Every month, she creates a new look at the top of her site to signify a new part of the year. She keeps an archive on her site of past months to see all the fun designs throughout the year. In each banner she includes the Dooce logo which is a funky font with each letter a different size and the logo is large and all over the place. This is very symbolic of Heather Armstrong. She is always open about her life, but never attempts to suggest that she herself has it all together. She seems to credit her success in admitting to being imperfect. She unifies the good and the bad by aligning herself with her writing and showing us her brand is as human as she is as well as her readers. On top of the UAT filter, there are other personality traits that make for a successful brand including soul people and passion. Dooce is most definitely not lacking in any of these areas.

dooce.com/category/mastheads

Heather Armstrong and Dooce.com are sometimes mutually exclusive and often times one in the same. This really encapsulates the site a reader enters upon coming across the blog. You would be leaving a lot on the table by not checking out her site. Her story is her life and it is one to worth getting to know.


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